A helping wing
Let’s get you
back in your flow.
A few useful answers for your notebook, study space, and account.
Last updated October 28, 2026 · Fomibee is currently in development.
Need a hand?
Direct support is not open yet.
A verified, monitored support address and privacy-request contact will be published here before the app launches. The guidance below is available now. This page does not send a message, create a support ticket, or collect your email address.
Explore common questions ↓Your words, your space.
Understand what stays on your device, how optional cloud sync works, and the choices available for your information.
Good questions. Clear answers.
Is Fomibee available to download?
Fomibee is currently in development. Store availability, launch details, and download links will be published when they are ready. The website does not currently accept preorders or take payments.
Do I need an account to study?
Supported guest tools work without signing in. Guest notes, planner items, and study records stay in a separate local workspace. Account sync and connected room features require a configured service and sign-in. Signing in does not automatically move guest work into the account workspace.
How do I export my notebook?
Open a note, choose its export action, then select PDF or PNG image. In a browser, the file downloads. Supported mobile builds open the device’s sharing options. Keep the note open until the export finishes. An exported page is a separate file, rather than a complete backup of the account.
Why is my latest note missing on another device?
Check that both devices use the same Fomibee account and that the app reports a successful cloud sync. Guest work does not sync. A network, service-configuration, attachment, or storage error can leave changes saved only on the original device. Keep that device’s workspace intact and export important work before clearing data.
Can I handwrite, add photos, or scan text?
The notebook combines typed text, handwriting, paper styles, and images in one canvas. Photo and camera actions need the corresponding device permission. Text scanning requires a supported native build and is unavailable in the web preview. Optional Plus styles depend on verified subscription access.
How do I reset my password?
Use the password-recovery action in the account panel and open the recovery email on the device or browser where you requested it. Check your spam folder and confirm the address is correct. Recovery links may expire. Never share passwords, recovery links, or one-time codes with anyone.
How do I restore my Plus subscription?
In the supported native app, sign in to the correct Fomibee account and use Restore purchases in the subscription panel. Use the Apple or Google account that made the original purchase. A browser preview cannot initiate store purchases or restore transactions. If verification is pending, keep the store receipt and try refreshing subscription status when connected.
How do I cancel a subscription or request a refund?
Use the store where you subscribed. For Apple, open Settings → your name → Subscriptions → Fomibee, then manage or cancel the plan. For Google Play, open Payments & subscriptions → Subscriptions. Deleting Fomibee or its account does not stop billing.
Apple cancellation help · Apple refund requests · Google Play subscription help
How can I delete my data or account?
For a guest workspace, open Profile → Privacy & support → Delete guest data and confirm. This clears that workspace’s local notes, plans, and study records, and attempts to remove photos it can still identify. Photo files no longer referenced by a note can remain until the app or browser storage is removed. Export anything you want to keep first.
Signed-in development builds also show Delete account and require the current password. Signing out alone does not erase local or cloud data. Cancel subscriptions separately in the store, and remove any exports or backups you no longer need from their own locations.
The dedicated account and data deletion page explains the steps, which information the action is designed to remove, what may remain elsewhere, and the current limitation for accounts shared with another app.
Development limitation: cloud account deletion is not ready for public launch with a shared sign-in identity. Do not confirm that action with an identity that you also use in another app. A monitored web deletion-request channel has not opened yet; merely visiting this page does not submit a deletion request.
How can I request access, correction or another privacy action?
You can edit your display name and email through the app’s account controls, export individual notebook pages, and use the available deletion controls described above. A monitored contact for other privacy requests is still being prepared. This website does not currently receive those requests. See the privacy choices for the current details.
Does the weather use my physical location?
No GPS location is requested. The environment uses the public coordinates and local time of the virtual city you select. Weather needs an internet connection and may be delayed or unavailable. It is a study atmosphere, rather than a source for real-world weather decisions.
Why does music or the 3D room stop working?
Try a stable connection and reopen the study screen. YouTube videos may be unavailable, restricted, or blocked from embedding; the app provides an option to open them on YouTube. Built-in ambience is another listening option. 3D performance depends on your device and browser; closing other graphics-heavy apps may help.
Useful details to keep.
When the support contact becomes available, these details can help explain an issue:
- Your device model, operating-system version, and Fomibee app version.
- The feature you were using and the steps that led to the problem.
- The exact error message and whether it happens repeatedly.
- A screenshot with private notes, email addresses, and payment information hidden.
Keep passwords, recovery codes, purchase keys, and full payment details private.